Senior Analyst, Strategy

Posted Date:5/8/2017 8:28:03 PM
Job Type: Full Time
Req #: JR-03157
Location: Chicago, IL
Job Category: Finance

Job Summary:

Who are we?

Ticketmaster is the world's leading live event ticketing company selling over 465 million tickets each year and supporting more than 12,500 clients in 22 countries worldwide.  At Ticketmaster, we power the people who create culture through live events, connecting more passionate fans to those experiences than anyone else.  We are innovators that embrace change and work hard to help others succeed.  We believe in open communication and stress accountability, because fans and clients count on us every day.  We strive for ease of use for our clients and fans while seeking out those who have a bias for action versus a desire for directives.  

Why Ticketmaster?

A career at Ticketmaster will challenge and engage you. The pace here is fast, the atmosphere is fun and a passion for live events is a common thread that ties us together. As a global and growing business, we can truly offer a world of opportunities to expand your skills and develop your career.  Visit any of our offices and you'll find a diverse mix of passionate employees, helping fans around the globe connect with the artists, teams and events they love.  It truly is a unique and rewarding environment.  See and hear more about why you should consider joining our rock-star team: recruiting video

The Role:

The senior analyst is responsible for supporting the work of the Finance and Strategy organization. The organization is responsible for driving the long-term growth strategy of the resale business. The role involves assessing high-impact initiatives that contribute to strategic objectives and putting in place measures to help implement such initiatives. The individual must be highly analytical, can view the business from a number of different levels, can interact effectively with all levels of management including C-level executives within the organization, and work with stakeholders to identify and implement new opportunities to grow the business. The individual will distill data and key metrics into insights that will help shape the future of the company.

What we are looking for - a passionate, ambitious professional who is a: 

  • Business Driver: The team you will be a part of is in charge of driving the business forward, delivering incremental revenue and profit. This role isn’t a support function; rather it will be a growth engine. 
  • Analytics Expert:  The secondary market for tickets is dynamic and complex, with hundreds of actors across thousands of events.  An experienced analyst will help us create value for Ticketmaster and also for content owners, resellers, and fans.  They will have the critical ability to turn insights into business-building ideas.
  • Persuasive Story Teller:  You will be working on analytics that will be presented to Ticketmaster leaders across all functions and to third parties (leagues/teams/resellers). Translating and simplifying the data into true insights that will drive business strategy and change third party behavior is essential. 
  • Sprinter and Marathon Runner: We are lean and move fast; months of contemplation aren’t a luxury we can afford. But we aim to build long-term, sustainable approaches to limit rework and obsolescence and to give our partners the confidence we can stick to long-terms strategies and roadmaps.  
  • Cross-functional team player:  We value transparency and helping one another. It’s how we roll. There is no “me” culture. Communication across the entire team will lead to greater individual success.

Measurements of Success

Provide senior management with decision support necessary to make tactical and strategic decisions driving the growth and profitability of the Resale business. 


  • Assist in all aspects of finance and strategy including but not limited to new opportunity identification, modeling/sensitivity analysis to support strategic options, developing new reporting capabilities to enhance decision making, KPI development, after-action reviews to assess performance vs. goals, and web analytics
  • Assist in the modeling of team/and league deals and renewals
  • Conduct hands-on modeling/advanced analytics - retrieving, compiling, and analyzing large volumes of data from disparate databases into distilled, actionable information needed by senior leadership to answer critical questions
  • Analyze and update market share data
  • Develop recommendations and clearly communicate results of analysis to senior management
  • Collaborate with internal / external customers to develop initiatives that drive growth
  • Perform internal, ad-hoc analysis of key strategic initiatives across multiple departments (e.g. marketing deals, partnerships, etc.)
  • Track sales performance and other KPI’s for major sports teams, concerts and other events
  • Proactively identify data issues through data validation

We need:

  • Bachelor’s Degree in business or engineering
  • 3 -5 + years of work experience post-undergrad, preferably at top-tier strategy consulting firm or investment bank
  • Strong problem solving and issue resolution skills
  • Adept at using large data sets in modeling
  • Highly skilled in Excel, SQL, Access, or other big data software - experience with statistical models in a professional setting
  • Experience with Adobe Analytics or Google Analytics is a plus, but not required
  • Strong PowerPoint skills, given the variety of audiences needed to influence
  • Outstanding communication, attention to detail and organizational skills
  • Assertive yet professional demeanor, persistence and willing to lead the way
  • Desire to help create a fun and productive culture, leveraging Ticketmaster’s focus on sports and music
  • Extraordinary team player and ability to thrive in a fast-paced, high-growth, entrepreneurial environment where quality, innovation, speed of decision making and execution are critical to organizational success

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.