Data Analyst

Posted Date:5/7/2017 8:27:07 PM
Job Type: Full Time
Req #: JR-04999
Location: Hollywood, CA
Job Category: Product Management

Job Summary:

Who are we?

Ticketmaster is the world's leading live event ticketing company selling over 465 million tickets each year and supporting more than 12,500 clients in 22 countries worldwide.  At Ticketmaster, we power the people who create culture through live events, connecting more passionate fans to those experiences than anyone else.  We are innovators that embrace change and work hard to help others succeed.  We believe in open communication and stress accountability, because fans and clients count on us every day.  We strive for ease of use for our clients and fans while seeking out those who have a bias for action versus a desire for directives.

Why Ticketmaster?

A career at Ticketmaster will challenge and engage you. The pace here is fast, the atmosphere is fun and a passion for live events is a common thread that ties us together. As a global and growing business, we can truly offer a world of opportunities to expand your skills and develop your career.  Visit any of our offices and you'll find a diverse mix of passionate employees, helping fans around the globe connect with the artists, teams and events they love.  It truly is a unique and rewarding environment.  See and hear more about why you should consider joining our rock-star team: recruiting video


  • Bachelor’s degree in Computer Science or related preferred
  • Experience with E-Commerce systems and common web and mobile protocols
  • Experience with ELK stack (ElasticSearch, Logstash, Kibana) is desirable
  • Experience with ad hoc database querying
  • Experience with log analysis tools and techniques is preferred
  • Understanding of Streaming technologies (Storm/Kafka/Zookeeper) is desirable
  • Understanding of Distributed Computing frameworks and technologies (Hadoop, HDFS, etc) is desirable
  • Familiarity with Unix based systems and tools is preferred
  • Experience with Agile and Lean practices preferred
  • Experience with the AWS ecosystem is a plus
  • Extreme attention to detail
  • Passion for finding patterns and discerning the truth in obfuscated data
  • Passion for learning, collaborating and building
  • Effective communication skills and enjoying work as part of a team

Job duties will include but not be limited to:

  • Be part of a dynamic, highly-focused team that is responsible for providing machine-learning insights and SW products that engage Ticketmaster’s 170+MM users
  • Support and report on the systems that stream and analyze very large data sets
  • Analyze patterns of traffic and usage, and develop techniques and process for automating this analysis
  • Targeted research into patterns of traffic and usage, and develop techniques and process for automating this analysis
  • Reporting of findings in a comprehensive and human readable format
  • Support and improve the metrics collection and monitoring systems that allow us keep the data flowing within our SLAs
  • Participate in decisions involved with managing projects and roadmap
  • Communicate regularly with stakeholders on production metrics and project status
  • Develop visualization tools to support pattern analysis and story telling