The Customer Service Representative is an entry level position which answers inbound calls and/or emails from customers throughout the nation. A CSR will handle various types of requests that require different levels of trouble shooting, all while providing World Class Service to both internal and external customers, and working toward a goal of one contact resolution.
Responsibilities include responding to customer calls/inquires and performing other customer service related duties as assigned.
Prefer minimum of three months experience with Customer Service. Individual must possess excellent communication and organizational skills. Ability to handle multiple tasks and pay high attention to detail required.
Education & Knowledge Desired
High School diploma or equivalent
Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.
Physical Requirements/Work Environment
Sits for extended periods of time at a computer station or work desk; must be able to remain in a stationary position for more than 50% of the time; limited standing and walking throughout the day; uses hands and fingers to operate computers and office equipment, and heavy phone handling for up to 8 hours each day; must be able to talk on phone for long periods of time; exposed to office environment conditions with mid to high noise levels; may be required to occasionally lift up to 10 pounds.