VP Payments

Posted Date:11/13/2017 8:34:56 PM
Job Type: Full Time
Req #: JR-08545
Location: Hollywood, CA
Job Category: Operations

Job Summary:

Who we are.
We’re fans who help fans everywhere get in to the live events they love.  A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Why you should work with us.
Our biggest investment is in our people. We offer comprehensive health benefits and 401k matching, student loan assistance, plus career-boosting opportunities like tuition reimbursement and targeted development sessions to help all eligible employees thrive. At Ticketmaster, expect the fast-paced excitement of a startup with the rock-solid support from an industry leader – with plenty of ticket perks on the side.

See what it’s like working at Ticketmaster.

The role:

As one of the world’s largest online businesses, Ticketmaster processes millions of ticket orders and millions of dollars of payment charges every month. The moment of purchase is one of the most important moments for fans in their buying experience.

In this role you would be responsible for both the fan experience and the significant PnL associated with the entire Payment process – from back end processing to fan interaction.

What the job is:

  • Strategic responsibility for our Payments ecosystem; the makeup of our payments infrastructure, who we partner with, what payment methods we offer, how we improve our fans experience
  • Making the Payments experience a Unique Selling Point for Ticketmaster
  • Day to Day management of our key Payment metrics; Cost per transaction, Payment Conversion rates, Error messaging and decline monitoring, Fan satisfaction at the point of purchase
  • Optimization of our existing Payments ecosystem; using our scale to reduce cost
  • Investigation of new ways for fans to purchase and to make the purchase experience fast and easy; new payment methods, one click purchase, crypto currencies, etc.
  • Working cross functionally to leverage our expertise and deliver results

What a qualified candidate should possess:

  • A minimum of 4 years experience in a senior Payments role in an online business
  • Previous experience making significant reductions in processing costs in a large online business
  • Exceptional knowledge of the Payments back end infrastructure; architecture, processing, and routing – Credit and Debit Cards processing, ewallets, ACH, etc.
  • Experience integrating Payment options; PSP’s and directly with Payment providers
  • Experience adding value through improved payment conversion rates, reduced chargebacks and front end UX
  • Excellent interpersonal, negotiation and influencing skills
  • A passion for Payments and all things online
  • An analytical mind, a results driven approach and no ego…

Equal Employment Opportunity
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, for applicants in Los Angeles, California, and consistent with applicable laws in other areas.

Hiring Practices
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.