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Head of Cost and Operational Efficiency

Posted Date:10/12/2017 4:28:32 PM
Job Type: Full Time
Req #: JR-08844
Location: Hollywood, CA
Job Category: Finance

Job Summary:

Who we are.
We’re fans who help fans everywhere get in to the live events they love.  A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Why you should work with us.
Our biggest investment is in our people. We offer comprehensive health benefits and 401k matching, student loan assistance, plus career-boosting opportunities like tuition reimbursement and targeted development sessions to help all eligible employees thrive. At Ticketmaster, expect the fast-paced excitement of a startup with the rock-solid support from an industry leader – with plenty of ticket perks on the side.

See what it’s like working at Ticketmaster.

The role:

As our Head of Cost and Operational Efficiency, you will be responsible for leading the efforts of optimizing the cost structure of Ticketmaster, analyzing all of our fixed and variable.  You will assess high impact opportunities to reduce operation costs and implement such initiatives. With a highly analytical mind, you will view the business from many different levels and interact effectively with business stakeholders and with all levels of management in our organization including C-level executives.  In short, you are responsible for tearing apart Ticketmaster’s cost base and figuring out where we can and should improve.

We are looking for a passionate, ambitious professional who is a:

  • Change-Oriented Leader: You promote new and better ways of doing things and uncover hidden potential. 
  • Rockstar in Analytics: You are well-versed in modeling and analyses related to cost, budget, variance, and profitability.
  • Determined Influencer: You are persistent and astute at breaking down barriers in the face of pushback to move things forward.
  • Pragmatic Thinker: We are lean and move fast; months of contemplation aren’t a luxury we can afford.  But we aim to build long-term, sustainable approaches.
  • Cross-Functional Team Player: We value transparency and helping one another. It’s how we roll. There is no “me” culture.  Communication and collaboration across the entire organization will lead to greater individual success.
  • Proven Cost Optimizer: Drawing from experience in consulting, private equity, strategy, investment banking, finance, and/or operations, you will build on past successes.

What the job is:

  • Conduct rigorous analysis of Ticketmaster’s historical and existing cost base, understanding trends and underlying drivers of growth over time
  • Determine viability of cost optimization opportunities through quantitative analysis and operational/technical feasibility analysis
  • Collaborate with clients and stakeholders (internal and external) to develop initiatives to optimize cost structure
  • Make recommendations and communicate results of analysis to senior management
  • Set up processes to track impact of initiatives and regularly inform company leaders
  • Manage multiple initiatives at once and prioritize based on business needs and urgency

What a qualified candidate should possess:

  • Bachelor’s Degree in finance, business or similar quantitative field
  • MBA strongly preferred
  • 6+ years of work experience (2+ years post MBA), preferably in a private equity firm, strategy consulting firm or investment bank
  • Ecommerce/entertainment industry experience preferred
  • Strong knowledge of income and cash flow statements, balance sheets and GAAP
  • Highly proficient at financial modeling, Excel, communication, and PowerPoint
  • Superior problem solving, cost cutting, and issue resolution skills
  • Assertive yet professional demeanor; persistent and willing to lead the way
  • Extraordinary team player with the ability to thrive in a fast paced, high growth, entrepreneurial environment where quality, innovation, speed of decision making and execution are critical to organizational success

Equal Employment Opportunity
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, for applicants in Los Angeles, California, and consistent with applicable laws in other areas.

Hiring Practices
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

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