Evening Shift - Play a critical role in the secondary market service support for Sports TicketExchange, TicketExchange, Ticketmaster Auctions, VIP Tickets, and other emerging and collaborative business projects. Provide service and liaison with our secondary market sellers, buyers, hosting clients, product managers and internal technical support specialist. Specific responsibilities include, but are not limited to: Receive, assess, troubleshoot and resolve (via tier II, escalate if necessary) all incoming phone and e-mail queries from our secondary market sellers, buyers, and hosting clients. Ensures all internal and external customer interactions are handled and resolved in a prompt, professional, personable manner and adhere to standardized service level agreements. Track, document, and disposition customer and client queries, as well as all associated problem resolutions, system work-around and fixes.
Qualifications: High School Diploma or equivalent, with previous Ticketmaster, retail or box office experience preferred. Must possess strong communication and organizational skills, have excellent telephone etiquette, be detail-oriented, self-motivated, a team player, have the ability to multi-task in a dynamic, fluid, and sometimes stressful environment, accommodate a flexible schedule, including evenings, weekends, and holidays. Proficiency in Desktop computing in a Microsoft Windows based operating system, as well as Microsoft Word, Excel, Outlook, Internet Explorer, Adobe Acrobat Reader, Remedy Action Request System, Ticketmaster Archtics, Ticketmaster Ice Fish (TM Win 99). Be dependable and able to work a flexible schedule including evenings, weekends and holidays. Demonstrated technical aptitude to troubleshoot basic consumer difficulties covering operating systems, browsers, and other Internet applications. Excellent time management skills handling multiple projects with little or no supervision.