Analyst, Product

Posted Date:11/22/2017 1:27:16 PM
Job Type: Full Time
Req #: JR-09562
Location: Hollywood, CA
Job Category: Marketing

Job Summary:

Who are we?

Ticketmaster is the world's leading live event ticketing company selling over 465 million tickets each year and supporting more than 12,500 clients in 22 countries worldwide.  At Ticketmaster, we power the people who create culture through live events, connecting more passionate fans to those experiences than anyone else.  We are innovators that embrace change and work hard to help others succeed.  We believe in open communication and stress accountability, because fans and clients count on us every day.  We strive for ease of use for our clients and fans while seeking out those who have a bias for action versus a desire for directives.  

Why Ticketmaster?

A career at Ticketmaster will challenge and engage you. The pace here is fast, the atmosphere is fun and a passion for live events is a common thread that ties us together. As a global and growing business, we can truly offer a world of opportunities to expand your skills and develop your career.  Visit any of our offices and you'll find a diverse mix of passionate employees, helping fans around the globe connect with the artists, teams and events they love.  It truly is a unique and rewarding environment.  See and hear more about why you should consider joining our rock-star team: recruiting video

The Role:

We are looking for a business analyst to join Ticketmaster to support Marketing and Communications by providing analysis & planning across business platforms.  The goal of this role is to provide strategic reporting, insights and analyses to be used in marketing projects. This role will also support public communications that drive revenue growth and improve marketing performance.

The ideal candidate is a strong data analyst with a background in online/ecommerce business and knowledge of online marketing. The candidate thrives on innovating in a fast-paced environment and is excited by the scale and complexity of Ticketmaster’s business. Ability to successfully manage complex projects and roll outs to tight deadlines simultaneously is a must.


  • Understanding your business stakeholders’ objectives, gathering requirements, understanding the metrics that are the most important to them, and how they measure their performance
  • Measure, report and analyze results across products, channel, platform and other performance segments.
  • Coding (SQL) reports and visualizations to help our stakeholders improve their performance
  • Conduct hands-on modeling/analytics retrieving, compiling, and analyzing large volumes of data from disparate databases into distilled, actionable information needed by senior leadership to answer critical questions
  • Own the design, development, validation, and maintenance of ongoing metrics, reports, analyses, dashboards, etc. to drive key business decisions
  • Turning business requirements into technical requirements
  • Develop recommendations and clearly communicate results of analysis to senior management
  • Perform internal, ad hoc analysis of key strategic initiatives across multiple departments
  • Collaborate with other functional teams, e.g., Desktop, Mobile, Product, Strategy, Marketing, to understand the impact of analysis across multiple areas of the business.


  • Bachelor’s degree in Computer Science or related field preferred. Master’s degree is a plus
  • 2-3 years of business experience in online/digital companies handling and analyzing large data sets to successfully drive conclusions
  • 1+ years of experience with relational databases (like Teradata, Oracle, SQL Server), SQL (must be able to write complex, highly optimized SQL queries across large volumes of data), Business Intelligence tools, and similar software required
  • 1+ years of professional experience (post undergrad) in business analytics, business intelligence (BI), or comparable consumer analyst position handling large, complex data sets
  • Strong influencing and collaboration skills, particularly with working with business end users
  • Strong Excel skills - must be comfortable analyzing large quantities of data utilizing Excel, create complex formulas, pivots and develop models.
  • Previous work with Agile and Lean practices preferred
  • Experience with Tableau or equivalency to create impactful reports, visualizations, and interactive dashboards
  • Exceptional quantitative, analytical and problem solving skills with the ability to draw insights and recommendations from analysis and present proposals to internal stakeholders.
  • Able to work quickly, able to experiment and amend approach based on data analysis and results.
  • Experience in defining and executing tests based on a specific set of assumptions/ Hypothesis and goals, iterate and continue improvements as required.
  • Must have expertise in Omniture, Google Analytics Premium and other web analytic tools
  • Strong problem solving and issue resolution skills
  • Extraordinary team player and ability to thrive in a fast-paced, high growth, entrepreneurial environment where quality, innovation, speed of decision making and execution are critical to organizational success

If the above description sounds interesting to you and fits your background, apply online at to join the Ticketmaster team today!

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.