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Designer - Instructional

Posted Date:12/5/2017 1:56:24 PM
Job Type: Full Time
Req #: JR-09763
Location: Scottsdale, AZ
Job Category: Operations

Job Summary:

Awesome Job:                     Instructional Designer        

Great Location:                  Scottsdale, AZ

Who we are.
We’re fans who help fans everywhere get in to the live events they love.  A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Why you should work with us.
Our biggest investment is in our people. We offer comprehensive health benefits and 401k matching, student loan assistance, plus career-boosting opportunities like tuition reimbursement and targeted development sessions to help all eligible employees thrive. At Ticketmaster, expect the fast-paced excitement of a startup with the rock-solid support from an industry leader – with plenty of ticket perks on the side.

See what it’s like working at Ticketmaster.

The role:

Designs learning solutions that fully engage and motivate the learner and demonstrate an awareness of the learner’s unique workflows and culture.  This person has a passion for learning and visual design, with the ability to influence key stakeholders, subject matter experts and project teams to see the value of “on-the-job” or just-in-time education.  The Instructional Designer works individually and in groups to deliver high quality, professional, eLearning, video and print-based content. This person should be highly self-directed and able to take the leadership role when it is needed.

What the job is:

Project Planning and Analysis

  • Work with stakeholders to complete statements of work that document training needs, performance gaps, and propose the best learning solutions.
  • Develop project plans to describe the production work effort, schedule, and required resources for all project design and production activities.

Instructional Asset Development

  • Ensure that learning solutions incorporate best practices in adult learning theory.
  • Use consultative and questioning skills daily to collaborate with project leads and subject matter experts to advocate for and create the most technically relevant content to communicate a clear, concise, and effective message.
  • Take complex information from Product Managers and Development Teams on company products and services and turn it into easy to understand material by tenaciously seeking out answers to difficult questions.
  • Apply strong technical writing and oral communication skills to develop content and instruction for modules and materials.
  • Identify learning related issues and advocate for effective learning interventions. 
  • Design various types of learning materials including facilitator and participant materials, self-study guides, job aids, as well as assessments, surveys, tests, games, and activities.
  • Collaborate with internal teams to update and maintain existing materials.
  • Promote and manage knowledge sharing through the organization's tools and systems.
  • Perform reviews of completed deliverables for compliance with standards and consistency of design.
  • Facilitate or moderate courses using web-based communication tools or in-person, when necessary.
  • Design, develop and revise agile video content for on-demand consumption by clients and employees.
  • Write and produce high quality scripting for video content. 

Learning Management System

  • Maintain accurate student records in the Learning Management System.
  • Create standards and best practices for day to day operations.
  • Troubleshoot issues with vendors to ensure quality experience for the learner.
  • Package and upload training content.
  • Manage permissions to ensure content is seen by the right learner.

Training Event Planning

  • Create, organize and distribute material for employee training events through email or in-person.
  • Coordinate travel for participants and presenters.
  • Assist in day-of-event logistics which can include but are not limited to room set up, lunch ordering, equipment maintenance, scheduling and supply distribution.

What a qualified candidate should possess:

  • Candidates must have demonstrated knowledge and application in one or more of the following areas: learning, knowledge management, training, and instructional design and development.
  • Minimum of 2 years recent experience in the development of training programs and course materials.
  • Exceptional communication skills.
  • Strong organizational skills.
  • Expert level use of Microsoft products.
  • Project Management experience, flexibility and adaptability to meet multiple priorities, critical deadlines and shifting training needs. Ability to work well with others to build and maintain effective internal/external relationships.
  • Visual design skills using Adobe Creative Suite, specifically InDesign and Photoshop.
  • Experience in production and editing of instructional video and audio content using Camtasia, Premier, Audacity or similar programs.
  • Current working knowledge in Articulate Storyline 2.0 development, or demonstrated aptitude using similar products.
  • Experience with a leading LMS (Learning Management System).
  • Bachelor’s Degree in Instructional Design/Technology, Education, Communications, English, or related field required.  Master’s degree preferred.

Equal Employment Opportunity
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, for applicants in Los Angeles, California, and consistent with applicable laws in other areas.

Hiring Practices
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

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