Software Engineering Manager

Posted Date:1/24/2018 1:28:46 PM
Job Type: Full Time
Req #: JR-10829
Location: Scottsdale, AZ
Job Category:Engineering

Job Summary:

Software Engineering Manager

Scottsdale, AZ

Who we are.
We’re fans who help fans everywhere get in to the live events they love.  A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Why you should work with us.
Our biggest investment is in our people. We offer comprehensive health benefits and 401k matching, student loan assistance, plus career-boosting opportunities like tuition reimbursement and targeted development sessions to help all eligible employees thrive. At Ticketmaster, expect the fast-paced excitement of a startup with the rock-solid support from an industry leader – with plenty of ticket perks on the side.

See what it’s like working at Ticketmaster.

The Role:

Ticketmaster’s Core Ticketing Services (CTS) team is leading the way by innovating the methodology that data IO works for our platform which is the foundation for all the amazing products and features that Ticketmaster is using to change the industry.  CTS uses streaming technologies as well as rich APIs to connect new technology to existing and data to the world.

The team develops and supports various back-end technologies.  As the Engineering Manager for the team you will be responsible for the day-day activities and driving the Product roadmap and schedule while reporting to a local Director of Software Engineering.

What you’ll be doing:

  • Mentor, coach and implement Agile practices for existing and greenfield applications for both seasoned and junior engineers
  • Lead a team of our Core Ticketing Services into the future using new technologies such as AWS, Kafka, and others
  • Collaborate with various business owners and define product specifications and expected outcomes.   
  • Collaborate, guide, review and approve engineering designs and implementation.
  • Lead and organize the team to meet Product roadmaps and commitments to ensure that the that deliver the highest value
  • Nerd out with code
  • Set and manage uptime, system responsiveness, and other key metrics.
  • Retain a team of highly skilled IT professionals that are well aligned in their understanding of both company and departmental objectives, direct and evaluate their work, and provide feedback and guidance to ensure skills remain relevant.
  • Perform administrative functions such as reviewing and creating reports, enforcing governance, and contribute to decisions concerning the product.

What you need to be successful in this role:

  • Proven ability to build, recruit, and lead technical development and support organizations.  Deep desire to continuously improve with an eye for delivering value.
  • Deep experience with AWS and cloud-based infrastructure and systems.
  • Knowledge of complex, mission-critical architectures and best-practices
  • Strong verbal and written communication skills required.
  • Experience leading software development teams utilizing Agile processes and software development tools including Java, Kafka, build pipelines, monitoring & alerting, Docker, Kubernetes, SQL and NoSQL.
  • Practical experience in supporting and developing business-critical applications.
  • Bachelor’s degree in Computer Science or Computer Information Systems or equivalent experience.
  • Background in object-oriented application design, development and debugging required.
  • Must have excellent organizational and communication skills
  • Must be able to work on multiple projects simultaneously and possess the demonstrated ability to adapt to changing priorities in business-driven product lifecycles.

If this sounds like your dream job, jump on it! Apply now!

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.

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