Senior Communications Designer

Posted Date:1/25/2018 1:29:03 PM
Job Type: Full Time
Req #: JR-11081
Location: Hollywood, CA
Job Category:Information Technology

Job Summary:

Who we are.
We’re fans who help fans everywhere get in to the live events they love.  A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Why you should work with us.
Our biggest investment is in our people. We offer comprehensive health benefits and 401k matching, student loan assistance, plus career-boosting opportunities like tuition reimbursement and targeted development sessions to help all eligible employees thrive. At Ticketmaster, expect the fast-paced excitement of a startup with the rock-solid support from an industry leader – with plenty of ticket perks on the side.

See what it’s like working at Ticketmaster.

The role:

As an experienced Visual Storyteller, you have adopted a unique design approach to communicating and problem solving, and you are able to influence others to do the same. You have the ability to parse tough-to-grasp, complex information down to its barest essentials to make it easy to understand by employing visual storytelling methods and techniques that captivate, entertain and hold the audience’s attention so they retain that information. In this role you will:

  • Work with lead designer, senior stakeholders and product designers to develop visual communications and presentations

  • Design customer journey maps, empathy maps, infographics and other materials in support of the product development team

  • Employ visual storytelling to create best-in-class executive presentations as well as internal tools to help facilitate organizational change

  • Design emails, case studies and print materials for the marketing and trade show teams

  • Promote continual creative improvement and contribute to a culture of craftsmanship, excellence and accountability


  • Experience working closely with executives to develop internal and external communications including key messaging and content development

  • Have a track record of pioneering strategies and techniques for communicating news and information to audiences in a way that inspires, informs, and galvanizes action

  • Area visual problem solving; have the ability to present complex information in a simplified, digestible, delightful way

  • Partner with lead designer to concept brand design solutions that meet business objectives

  • Strong understanding of typography, color, composition and hierarchy and how these elements interact to create compelling design solutions

  • Able to manage multiple projects from start to finish including communicating with marketing and communication team members and securing and recording stakeholder approvals

  • Bring enthusiasm to the work, and are confident, inspired, and highly motivated about making a difference


  • 5-10+ years related professional experience

  • Bachelor’s degree in Graphic Design (or equivalent 4 years experience)

  • Expertise in current design tools including Adobe CC and Sketch as well as Powerpoint and Keynote

  • Print experience

  • Mailchimp experience a plus

  • Additional experience with video and motion a plus

To apply, please submit

  • Resume and a strong portfolio that showcases your creative and emotional design solutions

Equal Employment Opportunity
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, for applicants in Los Angeles, California, and consistent with applicable laws in other areas.

Hiring Practices
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

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