Sr Director - Credit Loss & Fraud Prevention

Posted Date:1/31/2018 8:27:35 PM
Job Type: Full Time
Req #: JR-11256
Location: Hollywood, CA
Job Category:Finance

Job Summary:

Who we are.
We’re fans who help fans everywhere get in to the live events they love.  A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Why you should work with us.
Our biggest investment is in our people. We offer comprehensive health benefits and 401k matching, student loan assistance, plus career-boosting opportunities like tuition reimbursement and targeted development sessions to help all eligible employees thrive. At Ticketmaster, expect the fast-paced excitement of a startup with the rock-solid support from an industry leader – with plenty of ticket perks on the side.

See what it’s like working at Ticketmaster.

What the job is:

This key role within the Ticketmaster Finance group will help analyze, develop recommendations and lead and guide the credit fraud prevention efforts at Ticketmaster.

Role will be to lead fraud projects which reduce companies expenses related to credit card losses from concept to completion by working closely with both business and product, technical managers on both Web site and front-end functionality. Develop recommendations for credit policy, fraud screening, loss forecasting, and credit limit utilization analysis.

  • Lead projects to implement new processes to reduce credit card chargeback exposure
  • Development, implementation, and monitoring of credit card fraud prevention procedures
  • Assess current procedures related to credit card fraud prevention
  • Prepare monthly reports of losses related to credit card fraud
  • Work with credit card issuers and merchant banks to discuss trends and formulate best practices for implementation
  • Advise appropriate management & executives on credit card fraud prevention related problems, programs, and concerns and make recommendations to improve operations
  • Keep the company apprised of new laws and court decisions pertinent to company operations related to credit card sales processing

What a qualified candidate should possess:

  • 10+ years of fraud prevention related to credit card fraud; finance or related experience is required.
  • Experience in a high transaction, e-commerce environment is required.
  • Candidate should have a background in data analysis, experience analyzing data from a fraud prevention perspective.
  • Candidate must have a proven track record of developing and implementing procedures and controls that have led to a demonstrated reduction in loss related to credit card fraud


  • Must demonstrate strong organizational, analytical and programming skills.
  • Must be highly motivated, flexible, energetic, and attentive to deadlines and details.
  • Ability to meet deadlines in a fast paced, multi-tasked environment.
  • The candidate should have a strong analytical background.

    Equal Employment Opportunity
    Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

    We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, for applicants in Los Angeles, California, and consistent with applicable laws in other areas.

    Hiring Practices
    The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

    Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

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