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Director - Credit Loss and Fraud Prevention

Posted Date:2/2/2018 8:28:37 PM
Job Type: Full Time
Req #: JR-11314
Location: Hollywood, CA
Job Category:Finance

Job Summary:

Who we are.
We’re fans who help fans everywhere get in to the live events they love.  A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Why you should work with us.
Our biggest investment is in our people. We offer comprehensive health benefits and 401k matching, student loan assistance, plus career-boosting opportunities like tuition reimbursement and targeted development sessions to help all eligible employees thrive. At Ticketmaster, expect the fast-paced excitement of a startup with the rock-solid support from an industry leader – with plenty of ticket perks on the side.

See what it’s like working at Ticketmaster.

What the job is:

  • Manage a team of chargeback analysts.  Plan, assign, and monitor the workflow of the department to maintain optimal efficiency and cost effectiveness while ensuring that production standards are met and maintained.  Assist in working chargeback cases as needed.

  • Review/create operational procedures and make recommendations/changes to improve efficiency and reduce fraud and chargeback losses

  • Develop and produce performance monitoring MIS and reports to senior management as well as internal and external clients.  Perform complex analysis and/or modeling to identify patterns or trends of fraud and chargeback activity.  Analyze loss data and recommend/implement appropriate loss prevention strategies. Review and analyze incoming fraud and chargeback activity to assist in rule writing.

  • Serve as a key contact to investigators and fraud management regarding prevention processes, providing direction, interpretation, and advice on fraud prevention systems and processes.  Evaluate the current detection systems and recommend changes, including the development of supporting business cases as well as coordination and implementation of these changes with the Information Technology group

  • Identify and resolve complex technical operational and systems issues and recommend actions or systems based solutions to minimize the risk of fraud losses.

  • Maintain key internal and external customer relationships up through the senior and executive management level as well as maintain a working relationship with peers in the merchant and credit card industry.

  • Lead the creation of reports as requested by clients, implement state of the art analysis tools and forecast processes that ensure global delivery of actionable information as necessary. Lead fraud projects to increase fraud detection and chargeback recoveries. 

  • Serve as a key contact to investigators and fraud management regarding prevention processes, providing direction, interpretation, and advice on fraud prevention systems and processes.  Evaluate the current detection systems and recommend changes, including the development of supporting business cases as well as coordination and implementation of these changes with the Information Technology group

What a qualified candidate should possess:

  • Bachelor's degree or equivalent work experience required. 7 to 9 years work experience in a relevant fraud investigation/detection or banking environment
  • Requires strong analytical and problem solving skills as well as a strong attention to detail and the ability to think outside of the box.  Project management skills a must.
  • Demonstrates high energy/creativity and an aptitude for fraud loss mitigation; and a relentless customer focus
  • Ability to develop and monitor performance metrics for staff and systems and to concisely report data required
  • Excellent verbal and written communication skills required
  • Basic understanding of chargeback regulatory guidelines and compliance and basic Microsoft office knowledge required.  SQL is a plus.
  • Team player, checking in daily for fraud or chargebacks and willingness to go the extra mile to get the job done.

Equal Employment Opportunity
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, for applicants in Los Angeles, California, and consistent with applicable laws in other areas.

Hiring Practices
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

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