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Database Operations Manager

Posted Date:2/14/2018 8:30:48 PM
Job Type: Full Time
Req #: JR-11846
Location: Hollywood, CA
Job Category:Engineering

Job Summary:

Who we are.
We’re fans who help fans everywhere get in to the live events they love.  A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Why you should work with us.
Our biggest investment is in our people. We offer comprehensive health benefits and 401k matching, student loan assistance, plus career-boosting opportunities like tuition reimbursement and targeted development sessions to help all eligible employees thrive. At Ticketmaster, expect the fast-paced excitement of a startup with the rock-solid support from an industry leader – with plenty of ticket perks on the side.

See what it’s like working at Ticketmaster.

The role:

Please join our database team and be part of core players to support the world’s largest ticketing system. We are on a journey to build set of new generation database tools, manage and operate various databases, on AWS and OnPrem, in an “infrastructure as code” mode, migrate databases from our On-Prem private cloud to AWS. We use various database technologies from RDBMS to NoSQL. We support multi-platform databases - running on both private and public cloud infrastructure - powering the world’s largest ticketing system with 170M customers. You will find the coolest database technologies here and a great opportunity to grow your career with our fun and hard working team!

What the job is:

  • Manage a team of database engineers to build and maintain database platforms, starting from dev/qa to integration to production. 

  • Provide technical support to both OnPrem and Cloud database environments.
  • Manage the existing 24*7 OnCall and Firechief procedures. 

  • Define, build and manage internal team’s change management, incident management 
procedures and retro follow-ups. 

  • Define and build the benchmark for critical services, build and implement a process/procedure 
to proactively monitor the health of production systems and identify issues before they become 
business disruptive events. 

  • Implement monitoring, dashboards/tools/metrics/reports to track database service 
performance. 

  • Govern and maintain database security, backup/recovery, and performance. 

  • Facilitate existing daily standup meetings and bi-weekly grooming incoming operational tasks. 

  • Maintaining and optimizing existing database operational runbooks. 

  • Manage existing database hardware and software inventory and compliance level. 


What a qualified candidate should possess:

  • 5+ years of management experience in a 24/7/365 in a mission critical multi-site database environment is required. 

  • 7+ years experience on at least 2 types of relational databases: MySQL, PostgreSQL, Oracle, Teradata/MS SQL server. 

  • 3+ years experience on administering and managing multiple NoSQL databases: Cassandra, DynamoDB or MongoDB. 

  • Strong experience to effectively lead, motivate and manage the resources, including constructive performance feedback.
  • Experience in leading complicated projects, working with cross-functional teams and driving projects to successful completion. 

  • Self-motivated and directed, with keen attention to detail. 

  • Excellent written and verbal communication skills. 

  • Strong analytical skills, process oriented, proven problem solving skills.
  • Working knowledge of at least one scripting language (shell, Python, Perl). 

  • Awareness of emerging technologies and trending in database areas.

  • Hardware knowledge with good understanding of memory, CPU, Filer, SAN, RAID, I/O, SSD, and 
other capacity related components. 


Preferred Qualifications

  • Experience on Cassandra, Kafka, and DynamoDB and Dynamodb streams.
  • Familiarity with at least one compiled language (GO or Java). 

  • Familiarity with Amazon Web Services (Aurora, RDS, DynamoDB, DMS, Lambda, EC2, EBS, S3, IAM etc.) 

  • Systems engineering experience, including Linux performance, memory management, I/O tuning, 
configuration, security, networking and troubleshooting. 


Required Education

  • Bachelor's degree in Computer Science, Computer Engineering, or related fields

Equal Employment Opportunity
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, for applicants in Los Angeles, California, and consistent with applicable laws in other areas.

Hiring Practices
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

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