Senior Operations Engineer I

Posted Date:2/20/2018 8:31:59 PM
Job Type: Full Time
Req #: JR-10357
Location: Quebec, QC
Job Category:Information Technology

Job Summary:

The DevOps System Admin will be working as part of an Operations and Reliability team focused on partnering with Software Engineering and Product Mgmt teams to ensure alignment on achieving business goals. The DevOps System Admin will consult on and help to implement solutions as part of a Product Delivery team, enabling those teams to deliver software faster by creation of automation and tooling and provide operational support for B2B products. The suite of products that the DevOps System Admin will be working on is heavily focussed on public cloud adoption and migration.


Ticketmaster is part of Live Nation Entertainment which is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management.



      Support the full system lifecycle for automation and tools including the design, assessment, selection, commissioning, validation and implementation of systems.

      Provide input into the design, development and implementation of systems automation and tooling for software engineering teams to achieve their goals.

      Work closely with peers in software development teams to implement solutions that are scalable, secure and easily maintained

      Provide infrastructure support for B2B products both in the public cloud and on premise

      Develop tools, both command line and web based, that are responsible for maintenance and management functions of development and production systems

      Work with systems and software engineers to develop and document requirements and functional specifications

      Implement monitoring and health check scripts.

      Administer and develop cloud management tools (e.g. self-provisioning scripts.)



Skills / Knowledge / Experience

      Excellent knowledge of high level languages such as Ruby, Python or Powershell

      Proven Linux administration experience in a demanding environment

      Previous experience of public clouds (AWS, Azure, Google)

      Significant experience working with CMS at large scale.

      Knowledge and experience of containers (Kubernetes, Docker, LXC etc )

      Knowledge of Jenkins / Rundeck

      Technical writing skills for documenting environments and procedures

      A strong understanding of core network protocols and services (TCP/IP, DNS, SMTP etc)

      Ability to deliver technical workshops and presentations

      Experience with troubleshooting large complex environments (1,000+ servers)

      Experience working in an Agile / Scrum environment

      Experience in a continuous delivery environment

      Solid knowledge of working with third party APIs



      Autonomous and proactive

      Strong attention to detail

      Self motivated, energetic and tenacious

      Able to work as part of a team as well as independently

      Enjoy working in cross functional and multidisciplinary teams

      Flexible and pragmatic

      Strong organisational skills and time management

      A desire to learn and use a broad range of skills in a highly complex environment

      Excellent analytical, problem solving and resolution skills

      A keen interest in new technologies and open source

      Passionate about automation and tooling


You may have experience in the following roles: Systems Administrator, DevOps Engineer, Software Engineer, Release Engineer, Production Engineer, Software Reliability Engineer.

Link for schema