Support Specialist

Posted Date:3/4/2018 12:28:21 AM
Job Type: Full Time
Req #: JR-12105
Location: Rolling Meadows, IL
Job Category:Information Technology

Job Summary:

Who are we?

Ticketmaster is the world's leading live event ticketing company selling nearly 455 million tickets each year, supporting over 145,000 events and more than 12,000 clients in 21 countries worldwide.  At Ticketmaster, we power the people who create culture through live events, connecting more passionate fans to those experiences than anyone else.  We are innovators that embrace change and work hard to help others succeed.  We believe in open communication and stress accountability, because fans and clients count on us every day.  We strive for ease of use for our clients and fans while seeking out those who have a bias for action versus a desire for directives.  

Why Ticketmaster?

A career at Ticketmaster will challenge and engage you. The pace here is fast, the atmosphere is fun and a passion for live events is a common thread that ties us together. As a global and growing business, we can truly offer a world of opportunities to expand your skills and develop your career.  Visit any of our offices and you'll find a diverse mix of passionate employees, helping fans around the globe connect with the artists, teams and events they love.  It truly is a unique and rewarding environment.

Ticketmaster Resale, headquartered in suburban Chicago, is one of the largest online resale marketplaces for premium event tickets and a subsidiary of Live Nation Entertainment. We feature a comprehensive online inventory of premium seating to sports, concert and theater events, driving over $1B of transactions. We’re passionate about creating memorable event experiences for all our customers and career building opportunities for our team. At Ticketmaster Resale, we value results. We are looking for top talent with drive and insight, professional curiosity, innovation, creativity and the ability to execute efficiently. If this sounds like you, read on!

The Role:

Ticketmaster Resale is looking for a Support Specialist to support our new marketplace services ticketing platform. In this role, you will be interacting with our clients daily answering questions and resolving technical issues in order to ensure their continued success. Ticketmaster continues to innovate in the ticketing space and is expanding its footprint. As an active member of our team, your work will have a big impact on the ticketing industry.

What we are looking for – a passionate, ambitious professional who can:

  • Communicate in a timely, professional and informative manner both internally and externally
  • Discern between critical and non-critical issues in order to best serve our clients
  • Take ownership of client issues from beginning to end by working with teams across the organization
  • Partner with appropriate teams to communicate ideas and problem solve issues
  • Consistently stay up to date on the evolving features of the ticketing industry

Key Responsibilities:

  • Answer vender inquiries regarding ticket sales, order status, fulfillment
  • Answer peer inquiries regarding vender contact
  • Coordinate and fulfill web transactions to ensure prompt and accurate order processing
  • Resolve vendor fulfillment problems, investigate delivery/barcode issues, and work with technical team to find resolution
  • Ensure all electronic delivery orders have been filled and work with vendors to obtain tickets prior to the event
  • Responsible for thorough and accurate documentation of vender and peer interactions
  • Communicate effectively with peers and vendors both verbally and through email
  • Provide assistance to peers and management on daily tasks, special projects, and resolution of issues

Requirements and Qualifications:

  • 2+ years of Inside Sales / Customer Service experience
  • Ability to manage multiple tasks in a fast paced environment
  • Proven problem solving skills with attention to detail and follow-up
  • Ability to respond effectively and quickly to peers and vendor’s needs and issues
  • Possess excellent organizational skills
  • Strong communication skills; a team player with excellent interpersonal skills
  • Must be self-directed and effective working independently, yet equally comfortable contributing in a team environment
  • Able to adapt to changes in a rapidly evolving industry
  • Possess high competency level in MS Office products and the internet
  • Availability and willingness to work a flexible schedule, including nights, weekends and holidays
  • Experience with Sales Force a plus
  • Experience within the ticketing industry a plus

Equal Employment Opportunity
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, for applicants in Los Angeles, California, and consistent with applicable laws in other areas.

Hiring Practices
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

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