Awesome Job: Client Support Specialist
Great Location: Calgary, AB
Who we are …
We’re fans who help fans everywhere get in to the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Why should you work with us?
Our biggest investment is in people like you. We offer comprehensive health benefits and RRSP matching, plus career-boosting opportunities like tuition reimbursement and targeted development sessions to help you thrive. At Ticketmaster you can expect the fast-paced excitement of a startup with the rock-solid support from an industry leader – with plenty of ticket perks on the side.
The Role …
The CSS is responsible for delivering services to support the client’s day-to-day needs as related to the use of TM ticketing systems and products. The CSS will advise and educate clients within procedural guidelines to ensure a complete solution to their technical or service related questions. Responsibilities will also include; training, ticket printing, and general operational support including installs and upgrades.
A day as a CSS might include some of the following …
This position requires flexibility with scheduling; ability to accommodate occasional onsite event support and rotating after-hours/on-call office support on evening and weekends.
P.S. Applicants for employment in Canada must possess work authorization that does not require sponsorship by the employer for a visa.
Equal Employment Opportunity
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
Accommodations are available on request for candidates taking park in all aspects of the recruitment and selection process. If accommodation is needed in the application process, please contact us and we will work with you to meet your accessibility needs.
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
We encourage all qualified applicants to apply, however only those selected for further consideration will be contacted. Thank you for your interest in Ticketmaster Canada!