VP - PMO Core Services

Posted Date:3/15/2018 8:30:34 PM
Job Type: Full Time
Req #: JR-12719
Location: Hollywood, CA
Job Category:Information Technology

Job Summary:

Who we are.
We’re fans who help fans everywhere get in to the live events they love.  A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Why you should work with us.
Our biggest investment is in our people. We offer comprehensive health benefits and 401k matching, student loan assistance, plus career-boosting opportunities like tuition reimbursement and targeted development sessions to help all eligible employees thrive. At Ticketmaster, expect the fast-paced excitement of a startup with the rock-solid support from an industry leader – with plenty of ticket perks on the side.

See what it’s like working at Ticketmaster.

The role:

Ticketmaster is seeking a VP, PMO, Core Services. The VP of PMO, Core Services, is one of four PMO leaders (B2B, B2C, Marketing, Core Services) that is focused on supporting Technical Operations (TechOps) and large-scale cross-functional programs that would provide long term technical services to multiple internal and external stakeholders.  In addition to directly managing five project and program managers aligned with the TechOps team (responsible for building and maintaining the infrastructure, systems and tools supporting Ticketmaster’s world-class ticketing platform), this individual will collaborate with the leadership to set direction, objectives and long term vision for cross-functional, large-scale program management and governance for all technical projects.

Leading one of the most critical functions at Ticketmaster, a successful candidate must have experience designing and implementing program and project management best practices. This is a role best suited to proven leader adept at executing complex programs in highly matrixed environments through influence with strong communication and professional development skills and a deep commitment to process and compliance.

What the job is:

  • Design and implement best practices and governance model for large-scale programs across the Product and Technology organizations
  • Develop, enhance and monitor program management methodologies
  • Work closely with PMO Leadership to ensure compliance to program management standards
  • Provide thought leadership to program leaders and teams
  • Coordinate with senior management on program communication strategy
  • Responsible for portfolio, program and project management for the TechOps business segment
  • Work closely with the TechOps Leadership to ensure that project deliverables and timelines are consistent with Ticketmaster’s technology and business priorities
  • Ensure project status is reported clearly, consistently and reliably to executive management and team members
  • Display consistent use of project management methodologies
  • Maintain project documentation in an appropriate project repository for easy access by stakeholders
  • Support team members and empower them so they can complete their activities in timely manner and with quality
  • Ensure that change management processes are followed
  • Manage, coach and mentor program and project managers on project management and agile best practices
  • Help define process improvements and feedback for projects that need creative project management strategies required for timely execution

What a qualified candidate should possess:

  • Minimum 10 years of project management experience supporting large scale enterprises
  • Minimum 5 years of program management experience
  • Minimum 5+ years experience in Information Technology / Engineering
  • Has an advanced knowledge of program and project management methodologies; core knowledge of waterfall methodology and SDLC required
  • Demonstrated leadership and experience with large-scale, complex, cross discipline technology projects, including scope definition, schedule development and management, communications and stakeholder engagement activities
  • Demonstrated success in planning and launching new initiatives
  • Able to provide guidance to other program and project managers on which processes and tools to apply based on project and stakeholder needs
  • Experience with Agile (Scrum/Kanban) frameworks required; experience transitioning teams from waterfall to Scrum and/or Kanban methodologies preferred
  • Exceptionally strong written and oral communication skills and ability to work with all levels of the organization
  • Executive reporting experience required; able to provide clear and concise verbal and written project status updates at the Senior Leadership Team (C-level) via multiple approaches with limited to no supervisory review
  • Able to resolve conflicts and negotiate agreements; able to propose innovative solutions while balancing impacts to scope, schedule and cost
  • Proven experience with risk management; can confidently convey risks, issues and blockers and present alongside proposed mitigation or resolution plans
  • Able to proactively identify and either eliminate or mitigate program/project dependencies during planning
  • Experience managing, training or coaching other project managers required
  • Experience with JIRA and Confluence preferred
  • Knowledge of server and storage architecture, installation, configuration, troubleshooting, and performance tuning a plus
  • Experience with transition from private to public cloud infrastructure a plus

       Ideal Personal Characteristics:

  • Innate capability to create order out of chaos
  • Excellent verbal and written communication skills along with interpersonal and influencing skills (at all levels internally, externally and cross-functionally)
  • Establishes and develops relationships and partnerships with internal and external team members
  • Detail oriented with strong time management and organizational skills
  • Strong problem solving and critical thinking skills
  • Able to manage competing priorities with no supervisory input
  • Flexible and responsive to changing situations
  • Ability to work independently and as part of a team
  • Self-motivated and focused achieving results
  • Desire to work in fast-paced, multi-task, fluid environment capable of reacting instantly to changes in a competitive business environment

Equal Employment Opportunity
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, for applicants in Los Angeles, California, and consistent with applicable laws in other areas.

Hiring Practices
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

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