Seasonal Operations/Technical Support – 6 month contract

Posted Date:3/16/2018 4:29:18 PM
Job Type: Full Time
Req #: JR-12892
Location: Toronto, ON
Job Category:Operations

Job Summary:

Who we are.
We’re fans who help fans everywhere get in to the live events they love.  A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Why you should work with us.
Our biggest investment is in people like you!  Whether you are here for the short term or looking to pursue a future career, at Ticketmaster you can expect the fast-paced excitement of a startup with the rock-solid support from an industry leader. 

The role:

We are looking for 6 energetic individuals for the busy spring and summer event season. Working with our Operations and Field IT teams on a contract basis, this role will assist in the coordination and execution of the ticketing and access control needs of our clients. This could be at live events and festivals, new venue installs or special projects across Canada. There will be a combination of in office preparation work and on-site support.

This position is available in; Vancouver, Winnipeg, Calgary, Toronto and Montréal!

What a qualified candidate should possess:

  • Technical background; degree/diploma in IT or related field, or related work experience
  • Well-versed in Microsoft products (particularly Word and Excel)
  • Client focused and strong service orientation, with related customer service experience
  • Strong communication skills (oral and written), paired with a professional communication style; bilingualism considered an asset
  • Ticketing experience a strong asset, but training will be provided
  • Demonstrated degree of creativity and problem solving in customer, software and hardware issues resolution
  • Excellent organizational skills and ability to successfully handle multiple, and at times, competing priorities
  • Reliable and dependable team player with ability to work independently and under little supervision
  • Must be able to work outdoors in various conditions; rain or shine, among large crowds, and in a loud environment
  • Must be able to travel as needed. 
  • Must possess a valid driver’s license, access to a reliable vehicle, and a good driving record
    (Note: candidates may be required to provide an official Driver Record).
  • Passion for live events and desire to learn about the entertainment industry!

This position requires flexibility with scheduling; ability to accommodate evening and weekend on-call shifts, as dictated by the event calendar and departmental demands.

Equal Employment Opportunity:
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by provincial or federal law.

Hiring Practices:
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Accommodations are available on request for candidates taking park in all aspects of the recruitment and selection process. If accommodation is needed in the application process, please contact us and we will work with you to meet your accessibility needs. 

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

Link for schema