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Account Manager, Partner Services

Posted Date:3/18/2018 4:27:33 PM
Job Type: Full Time
Req #: JR-12922
Location: Rolling Meadows, IL
Job Category:Administration

Job Summary:

Who we are.
We’re fans who help fans everywhere get in to the live events they love.  A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Why you should work with us.
Our biggest investment is in our people. We offer comprehensive health benefits and 401k matching, student loan assistance, plus career-boosting opportunities like tuition reimbursement and targeted development sessions to help all eligible employees thrive. At Ticketmaster, expect the fast-paced excitement of a startup with the rock-solid support from an industry leader – with plenty of ticket perks on the side.

See what it’s like working at Ticketmaster.

Ticketmaster Resale, headquartered in suburban Chicago, is one of the largest online resale marketplaces for premium event tickets and a subsidiary of Live Nation Entertainment. We feature a comprehensive online inventory of premium seating to sports, concert and theater events. We’re passionate about creating memorable event experiences for all our customers and career building opportunities for our team. At Ticketmaster Resale, we value results. We are looking for top talent with drive and insight, professional curiosity, innovation, creativity and the ability to execute efficiently. If this sounds like you, read on!

Job description:

The Partner Services Account Manager is responsible for owning relationships with Ticket Brokers at executive and operating team levels with the dual objective of providing exceptional service and driving Ticketmaster Resale revenue and profit goals through a focus on building ticket inventory levels at competitive prices.

The Account Manager, Partner Services will ensure customer service and broker performance metrics are met throughout the department and will instill a proactive and customer facing mentality throughout the Broker Services team. 

What we are looking for - a passionate, ambitious professional who is a:

  • Sales focused Revenue Driver:  you are in charge of driving supply from our broker partners.  Identifying key areas of opportunity and successfully influencing broker behavior will be critical. Your success is measured by the achievements of your accounts, and it’s your responsibility to help them succeed. We want hunters, not gatherers.
  • Thoughtful Opportunist: you will need to perform some day-to-day analysis to set your priorities, search for opportunities, convey these opportunities to brokers with real substantiation, and measure your results. We’re looking for self-starters who understand how to leverage data and capitalize on business trends and opportunities
  • Experienced and resourceful Business Development Executive: developing and implementing growth opportunities in existing and new markets will be key. We’re searching for professionals that have a solid track record of creating long-term value for organizations.
  • Service-oriented relationship builder:  strong relationships with ticket brokers are critical to our success. It is essential to honor our commitments and provide them with timely and impactful support. We’re looking for account managers that are customer-obsessed and ready to solve the changing needs of our clients.
  • Cross-functional team player:  we value transparency and helping one another. It’s how we roll. There is no “me” culture. Communication across the entire team will lead to greater individual success.

Responsibilities:  

  • Manage the relationship with our brokers and communicate key focus areas to grow their business and ours. These could include the notification of upcoming events, push to drive additional Ticketmaster Verified inventory, highlighting key Ticketmaster marketing efforts and strategic development
  • Manage all aspects of the TM Resale Partner Program for assigned partners including reporting, analytics, account support, new opportunity identification, merchandising and strategic development.
  • Promptly address burning issues that affect day to day business. These issues include unlocking barcodes, double sales, scan reports, system issues/failures, payments, and many more.
  • Communicate escalated issues with the proper departments internally and keep the broker informed throughout the process
  • Self-identify deficiencies in supply and take initiative to act accordingly and address with appropriate brokers
  • Provide data with respect to inventory management and convey pricing analysis to brokers to help drive best practices to optimize sales on our marketplace
  • Proficiently communicate new company initiatives and the value of TM Resale broker tools to drive positive impact to their business
  • Capture broker feedback on product and service and communicate the needs of the brokers to internal constituents; You are the voice of the broker
  • Demonstrate appropriate level of understanding of industry dynamics and take action to drive positive results.

Job Requirements:

  • Bachelor’s Degree in Business categories required
  • 3+ years of sales/service experience and account management
  • Outstanding communication, attention to detail and organizational skills
  • Ambitious and motivated individual who is comfortable with a high volume of phone calls
  • Assertive yet professional demeanor, persistent and willing to lead the way
  • Desire to help create a fun and productive culture, leveraging Ticketmaster’s focus on sports and music
  • Extraordinary team player and ability to thrive in a fast-paced, high-growth, entrepreneurial environment where quality, innovation, speed of decision making and execution are critical to organizational success

Equal Employment Opportunity
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, for applicants in Los Angeles, California, and consistent with applicable laws in other areas.

Hiring Practices
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

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