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Manager, Business Analytics

Posted Date:4/8/2018 1:30:30 PM
Job Type: Full Time
Req #: JR-13391
Location: Hollywood, CA
Job Category:Engineering

Job Summary:

Who we are.
We’re fans who help fans everywhere get in to the live events they love.  A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Why you should work with us.
Our biggest investment is in our people. We offer comprehensive health benefits and 401k matching, student loan assistance, plus career-boosting opportunities like tuition reimbursement and targeted development sessions to help all eligible employees thrive. At Ticketmaster, expect the fast-paced excitement of a startup with the rock-solid support from an industry leader – with plenty of ticket perks on the side.

See what it’s like working at Ticketmaster.

The Role

The ideal candidate has a knack for seeing solutions in sprawling data sets and the business mindset to convert insights into strategic opportunities for our company. This role will also work closely with leaders across product, sponsorship, and marketing to support and implement high-quality, data-driven decisions. They will ensure data accuracy and consistent reporting by designing and creating optimal processes and procedures for analytics employees to follow.

What the job is:

  • Lead cross-functional projects using advanced data modeling and analysis techniques to discover insights that will guide strategic decisions and uncover optimization opportunities.
  • Build, develop and maintain data models, reporting systems, data automation systems, dashboards and performance metrics support that support key business decisions.
  • Design and build technical processes to address business issues.
  • Oversee the design and delivery of reports and insights that analyze business functions and key operations and performance metrics.
  • Manage and optimize processes for data intake, validation, mining and engineering as well as modeling, visualization and communication deliverables.
  • Examine, interpret and report results of analytical initiatives to stakeholders in leadership, technology, sales, marketing and product teams.
  • Oversee the data/report requests process: tracking requests submitted, prioritization, approval, etc.
  • Develop and implement quality controls and departmental standards to ensure quality standards, organizational expectations, and regulatory requirements.
  • Organize and drive successful completion of data insight initiatives through effective management of analyst and data employees and effective collaboration with stakeholders.
  • Communicate results and business impacts of insight initiatives to stakeholders within and outside of the company.

What a qualified candidate should possess:

  • 5+ years of experience monitoring, managing, manipulating and drawing insights from data, and someone with at least 1-2 years of experience leading a team.
  • Proficient and experienced with the following tools/programs:
    • Strong SQL programming skills with querying languages involving multiple tables and subqueries
    • Experience with testing tools such as Monetate or Optimizely
    • Experience with data visualization tools: Tableau, DOMO
    • Experience with Google Analytics and other analytics tools
    • Experience with Excel, Word, and PowerPoint.​

  • Understanding of and experience using analytical concepts and statistical techniques: hypothesis development, designing tests/experiments, analyzing data, drawing conclusions, and developing actionable recommendations for business units.
  • Experience using analytics techniques to contribute to company growth efforts, increasing revenue and other key business outcomes.
  • Strong problem solving, quantitative and analytical abilities.
  • Strong ability to plan and manage numerous processes, people and projects simultaneously.

Equal Employment Opportunity
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, for applicants in Los Angeles, California, and consistent with applicable laws in other areas.

Hiring Practices
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

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