Part-time Box Office Supervisor

Posted Date:4/12/2018 4:30:37 PM
Job Type: Part Time
Req #: JR-13644
Location: Toronto, ON
Job Category:Operations

Job Summary:

Who we are.
We’re fans who help fans everywhere get in to the live events they love.  A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else!), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. To find out more, please visit us at 

The Role:

Ticketmaster Canada is seeking individuals to fill the position of a Part-time Box Office Supervisor at various locations in and around Toronto. The candidate must be available to work the following dates:

  • June 16th and 30th 2018
  • July 1st and 7th 2018
  • August 5th and 6th 2018
  • September 2nd 2018

    These positions require flexibility with scheduling. These positions are part-time occasional based on event requirements; ability to accommodate days, evenings, weekends, and holiday shifts. (Note: Shifts may change to meet business needs).


What you'll be doing: 

  • Supervise all aspects of selling tickets on the Ticketmaster system including the sale of tickets to the venue events
  • Prepare event sales information and seating configurations for Ticketmaster, Building Management and the Promoter as necessary
  • Co-ordinate and communicate of event-related information with clients
  • Supervise Box Office staff, ensure policy guidelines are met, and maintain a positive work environment
  • Resolve customer service issues relating to Box Office operations
  • Assist in float preparation, daily balancing/reconciling and deposits
  • Perform daily Box Office operations, on an as needed basis
  • Provide exemplary customer service in accordance with Ticketmaster’s standards
  • Answer the telephone, providing information and/or redirecting calls as necessary
  • Support the sales window at any time if lineup conditions or staffing levels require it
  • Monitor Ticket Stock control and associated policy enforcement
  • Provide support and assistance to the venue when required
  • Other Box Office duties as required by Box Office Management

What you need on your resume:

  • Basic foundation and understanding of event ticketing

  • Demonstrated personal computer skills with the Windows operating system are essential

  • Excellent communication skills (oral and written)

  • Strong organizational skills with ability to handle multiple competing demands

  • Perform duties in a professional manner at all times

  • Ability to work and thrive in diverse and non-traditional face paced environments

  • Highly motivated, and a proactive self-starter

  • Passion for music, sports, pop culture, arts & theatre and/or family events!

Equal Employment Opportunity
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

Accommodations are available on request for candidates taking park in all aspects of the recruitment and selection process. If accommodation is needed in the application process, please contact us and we will work with you to meet your accessibility needs. 

Hiring Practices
The preceding job description has been designed to indicate the general nature and level of work performed by individuals within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of incumbents assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

We encourage all qualified applicants to apply, however only those selected for further consideration will be contacted. Thank you for your interest in Ticketmaster Canada! 

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